Guide to Using Neutopia Help Features: Neutopia AI Help Bot and Help Section
Neutopia offers tools to help you find answers quickly and easily. This guide explains how to use the Neutopia AI Help Bot and the Help Section for fast and accurate support.
What Is the Neutopia AI Help Bot?
The Neutopia AI Help Bot is a smart assistant designed to answer your questions instantly by using Neutopia’s documentation. It saves you time and delivers accurate information without needing live support.
Using the Neutopia AI Help Bot
1. Asking the AI Bot a Question
Open the Help widget at the bottom-left or bottom-right corner of your screen.
Type your question in the chat box.
The AI Bot will search for the most relevant article or guide and provide a quick answer.
Responses include direct links to related articles or guides. Click the link to open it in the help panel.
At the bottom of each article, you’ll find a link to the Neutopia Help Section for additional resources.
2. Refining Your Question
If the AI Bot’s answer isn’t detailed enough, rephrase your question or use specific keywords.
Example: Instead of "password issue," ask "How do I reset my password?"
3. Escalating to Human Support
If the AI Bot cannot resolve your issue, it will prompt you to contact a human support agent.
Your query and context will be shared with the agent to save you time.
4. Benefits of the AI Help Bot
Quick Answers: Get help anytime, 24/7.
Accurate Information: The AI Bot uses verified Neutopia documentation.
Smooth Escalation: Unresolved issues are easily transferred to human support.
What Is the Neutopia Help Section?
The Neutopia Help Section is a collection of articles, FAQs, and guides to answer common questions and solve problems. It’s an excellent resource for finding detailed solutions without needing live support.
Getting Started with the Help Section
1. Accessing the Help Section
Log in to your Neutopia platform.
Click the Help icon in the bottom-right corner.
Use the search bar to find articles by typing keywords about your question.
2. Browsing Topics
Explore categories to find relevant articles.
Use clear keywords to filter search results and locate specific guides.
3. Reading Articles
Click an article to view step-by-step instructions and details. Examples include guides like "How to Create a Group" or "How to Reset Your Password."
Articles often include screenshots or videos to make steps easier to follow.
4. Contacting Support
If you don’t find your answer, click Contact Us to reach human support.
Provide details like screenshots, error messages, or steps to reproduce the issue for a faster response.
Tips for Getting the Most Out of Neutopia Help
Be Specific: Use clear and specific keywords when searching or asking the AI Bot.
Check the Help Section First: Most common questions are answered in detail.
Keep Content Updated: If you’re an admin, review and update articles to ensure accuracy.
Give Feedback: Use thumbs-up or thumbs-down buttons to improve future responses.
Why Use Both the AI Bot and Help Section?
Help Section: Best for detailed guides and troubleshooting complex issues like account problems.
AI Bot: Ideal for quick answers to simple questions, like resetting a password or finding specific features.
By using both tools, you ensure your community receives fast, accurate, and helpful support for all their needs.