Who can change roles?
Only the person holding the Community Admin role can change another member's role. This is restricted to a single person for security reasons.
If you need someone's role changed and you're not the Community Admin, you have two options:
Ask your current Community Admin to make the change for you, or
Ask them to transfer the Community Admin role to you.
How to change a role (for Community Admins)
Go to User Management.
Find the member you want to update, and click the ⋯ (options) menu next to their row.
As Community Admin, you'll see three options: View, Change role, and Delete. (Everyone else only sees View.)
Select Change role.
In the Select role dropdown, choose the new role — options include Company Admin, College Admin, Member Plus, Manager, Contributor, Member, or Guest (available roles vary by community).
The member's role updates immediately.
Do they need to be re-invited or redo onboarding?
No. Changing a role does not generate a new invite token and does not reset the member's onboarding. Their account, login, and onboarding status all stay exactly as they were — only their permissions change.